Top DoD telephone answering services contractors
In the 12 months ending Oct 5, 2026, the Department of Defense obligated $5.3M in net prime contract dollars under NAICS 561421, down 28.9% from $7.4M in the preceding 12 months. 15 prime contractors received positive obligations, and 3 of them accounted for 80% of that spend.
Prime contracts funded by the Department of Defense. Latest 12 months: Oct 6, 2025 to Oct 5, 2026. Source: USAspending.gov.
DoD publishes contract data to USAspending with a 90-day delay, so the most recent months understate DoD activity.
Obligations by fiscal year
Net prime contract obligations by federal fiscal year (October to September).
Top DoD contractors for NAICS 561421
Ranked by positive obligations in the latest 12 months. Share is of all positive obligations in this market.
| # | Contractor | Latest 12 mo | Prior 12 mo | Share | Rank change |
|---|---|---|---|---|---|
| 1 | Bobby Dodd Institute, Inc. | $2.3M | $2.2M | 42.9% | ▲ 1 |
| 2 | Ivyhill Technologies LLC | $1.4M | $2.9M | 27.0% | ▼ 1 |
| 3 | SHC-BGC JV LLC | $1.2M | $893K | 22.0% | — |
| 4 | Paetec Communications, LLC | $103K | $100K | 1.9% | ▲ 3 |
| 5 | 911 Association of Central Oklahoma Governments | $76K | $73K | 1.4% | ▲ 3 |
| 6 | Lochbox Technologies, Inc. | $70K | $70K | 1.3% | ▲ 3 |
| 7 | Calhoun County 9-1-1 District | $53K | $31K | 1.0% | ▲ 5 |
| 8 | Direct Interactions Inc | $26K | $22K | 0.5% | ▲ 5 |
| 9 | EL Paso County | $20K | $20K | 0.4% | ▲ 5 |
| 10 | County of Berks | $20K | $0 | 0.4% | New |
| 11 | Axon Enterprise, Inc. | $16K | $0 | 0.3% | New |
| 12 | Cornerstone Communications, Inc. | $14K | $11K | 0.3% | ▲ 4 |
| 13 | Pro Call Center Inc | $12K | $11K | 0.2% | ▲ 2 |
| 14 | LEO Tech LLC | $12K | $36K | 0.2% | ▼ 3 |
| 15 | Virginia Utility Protection Service, Inc | $4K | $4K | 0.1% | ▲ 2 |
What changed in the last 12 months
Contractors with the largest change in reported obligations versus the preceding 12 months.
Largest gains
- SHC-BGC JV LLC$893K → $1.2M (+$272K) · now #3
- Bobby Dodd Institute, Inc.$2.2M → $2.3M (+$109K) · now #1
- Calhoun County 9-1-1 District$31K → $53K (+$22K) · now #7
Largest declines
- Ivyhill Technologies LLC$2.9M → $1.4M (−$1.4M) · now #2
- General Infomatics-a Service Disabled Owned Veteran Business, Inc.$703K → $0 (−$703K) · no latest-period obligations
- Motorola Solutions, Inc.$295K → $0 (−$295K) · no latest-period obligations
New to this market
2 contractors received their first obligations in this market (since FY2022) during the latest 12 months. The largest:
| Contractor | First obligation | Latest 12 mo |
|---|---|---|
| County of Berks | Dec 30, 2025 | $20K |
| Axon Enterprise, Inc. | Mar 6, 2026 | $16K |
Where the money comes from
Funding sub-agencies within the Department of Defense, latest 12 months. The funding organization can differ from the office that runs the requirement.
| Funding sub-agency | Latest 12 mo | Prior 12 mo | Change |
|---|---|---|---|
| Defense Health Agency | $2.6M | $1.6M | Up $1000K (62.7%) |
| Department of the Army | $2.4M | $5.2M | Down $2.9M (54.6%) |
| Department of the Air Force | $174K | $443K | Down $269K (60.7%) |
| Department of the Navy | $129K | $146K | Down $17K (11.7%) |
Potential recompetes
Large awards in this market whose current period of performance ends in the next 18 months. Treat these as research leads: options, extensions, and follow-on vehicles often change the timing.
| Award | Incumbent | Obligated | Current end |
|---|---|---|---|
| W911SF23C0002 | Bobby Dodd Institute, Inc. E911 DISPATCH SERVICES | $7.6M | Oct 31, 2026 |
Common questions
Who are the top DoD contractors for NAICS 561421?
In the latest 12 months, Bobby Dodd Institute, Inc. ($2.3M), Ivyhill Technologies LLC ($1.4M), SHC-BGC JV LLC ($1.2M) received the most DoD obligations for telephone answering services.
How concentrated is this market?
The eight largest primes held 98.2% of positive obligations, and Bobby Dodd Institute, Inc. alone held 42.9%. 2 contractors won their first obligations in this market during the latest 12 months.
Are any large DoD NAICS 561421 contracts ending soon?
1 of the largest awards in this market reach their current end date in the next 18 months. The first is W911SF23C0002 (Bobby Dodd Institute, Inc., $7.6M obligated), ending Oct 31, 2026. An end date is a research lead, not a confirmed recompete: options and extensions often move it.
Related markets
NAICS 561421 across all agencies
State Department · NAICS 561421
$125.2MVA · NAICS 561421
$21.5MFigures are net obligations on prime contracts (award types A–D) from USAspending.gov, grouped by funding agency and the NAICS code on each award. Net obligations include deobligations and corrections, so they can differ from positive-obligation totals. See methodology.
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