Top VA telephone answering services contractors
In the 12 months ending Oct 5, 2026, the Department of Veterans Affairs obligated $21.5M in net prime contract dollars under NAICS 561421, up 11.8% from $19.2M in the preceding 12 months. 18 prime contractors received positive obligations, and 8 of them accounted for 80% of that spend.
Prime contracts funded by the Department of Veterans Affairs. Latest 12 months: Oct 6, 2025 to Oct 5, 2026. Source: USAspending.gov.
Obligations by fiscal year
Net prime contract obligations by federal fiscal year (October to September).
Top VA contractors for NAICS 561421
Ranked by positive obligations in the latest 12 months. Share is of all positive obligations in this market.
| # | Contractor | Latest 12 mo | Prior 12 mo | Share | Rank change |
|---|---|---|---|---|---|
| 1 | Innovation at Work Inc | $8.6M | $4.9M | 39.9% | — |
| 2 | Employment Source Inc | $2.2M | $2.1M | 10.1% | ▲ 1 |
| 3 | Everas Community Services, Inc. | $1.5M | $1.5M | 7.0% | ▲ 1 |
| 4 | Fora Pathways, Inc. | $1.2M | $1.1M | 5.4% | ▲ 1 |
| 5 | Magellan Solutions USA Inc. | $1.0M | $2.9M | 4.8% | ▼ 3 |
| 6 | Memphis Goodwill Industries Inc | $1.0M | $1.0M | 4.7% | — |
| 7 | Lighthouse for the Blind of Houston | $900K | $954K | 4.2% | — |
| 8 | Bobby Dodd Institute, Inc. | $875K | $928K | 4.1% | — |
| 9 | Career Management Associates of Iowa, LLC | $760K | $715K | 3.5% | — |
| 10 | Aurora of Central New York, Inc. | $745K | $709K | 3.5% | — |
| 11 | Central Association for the Blind, Inc. | $741K | $330K | 3.5% | ▲ 3 |
| 12 | VIA Visually Impaired Advancement | $731K | $706K | 3.4% | ▼ 1 |
| 13 | Goodwill Industries of North Louisiana, Inc. | $586K | $565K | 2.7% | ▼ 1 |
| 14 | Association for Vision Rehabilitation and Employment, Inc | $567K | $544K | 2.6% | ▼ 1 |
| 15 | Deborgem Enterprises Incorporated | $56K | $0 | 0.3% | New |
What changed in the last 12 months
Contractors with the largest change in reported obligations versus the preceding 12 months.
Largest gains
- Innovation at Work Inc$4.9M → $8.6M (+$3.7M) · now #1
- Central Association for the Blind, Inc.$330K → $741K (+$411K) · now #11
- Employment Source Inc$2.1M → $2.2M (+$77K) · now #2
Largest declines
- Magellan Solutions USA Inc.$2.9M → $1.0M (−$1.9M) · now #5
- Mountainside Medical Equipment Inc$201K → $0 (−$201K) · no latest-period obligations
- Lighthouse for the Blind of Houston$954K → $900K (−$54K) · now #7
New to this market
2 contractors received their first obligations in this market (since FY2022) during the latest 12 months. The largest:
| Contractor | First obligation | Latest 12 mo |
|---|---|---|
| Deborgem Enterprises Incorporated | Jun 30, 2026 | $56K |
| G & P Technology Services LLC | Jul 29, 2026 | $52K |
Where the money comes from
Funding sub-agencies within the Department of Veterans Affairs, latest 12 months. The funding organization can differ from the office that runs the requirement.
| Funding sub-agency | Latest 12 mo | Prior 12 mo | Change |
|---|---|---|---|
| Department of Veterans Affairs | $21.5M | $19.2M | Up $2.3M (11.8%) |
Potential recompetes
Large awards in this market whose current period of performance ends in the next 18 months. Treat these as research leads: options, extensions, and follow-on vehicles often change the timing.
| Award | Incumbent | Obligated | Current end |
|---|---|---|---|
| 36C26124C0004 | Magellan Solutions USA Inc. TELEPHONE OPERATORS | $5.9M | Mar 31, 2027 |
| 36C24722P0596 | Innovation at Work Inc SWOTCHBOARD OPERATOR SERVICES | $3.0M | Mar 31, 2027 |
| 36C25622P0016 | Innovation at Work Inc SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. | $4.2M | Mar 31, 2027 |
| 36C24725P0629 | Innovation at Work Inc TELEPHONE ANSWERING SERVICES | $1.5M | Apr 30, 2027 |
| 36C26224P2511 | Lighthouse for the Blind of Houston THE CONTRACTOR SHALL BE REQUIRED TO PROVIDE ON-SITE SWITCHBOARD SERVICES, 24 HOURS A DAY, 7 DAYS A WEEK, INCLUDING ALL CITY, STATE AND FEDERAL HOLIDAYS, AS SPECIFIED HEREIN. | $2.9M | Aug 31, 2027 |
| 36C26222C0183 | Innovation at Work Inc ON-SITE TELEPHONE OPERATOR SERVICE | $2.6M | Sep 14, 2027 |
| 36C24224C0005 | Everas Community Services, Inc. TELEPHONE OPERATORS - ABILITYONE | $5.8M | Sep 30, 2027 |
| 36C24625C0002 | Employment Source Inc ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | $4.0M | Sep 30, 2027 |
| 36C24223P0024 | Aurora of Central New York, Inc. SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | $3.4M | Sep 30, 2027 |
| 36C24226P0012 | Fora Pathways, Inc. FY26 NYH SWITCHBOARD SERVICES (BASE+4) | $2.3M | Sep 30, 2027 |
Common questions
Who are the top VA contractors for NAICS 561421?
In the latest 12 months, Innovation at Work Inc ($8.6M), Employment Source Inc ($2.2M), Everas Community Services, Inc. ($1.5M) received the most VA obligations for telephone answering services.
How concentrated is this market?
The eight largest primes held 80.2% of positive obligations, and Innovation at Work Inc alone held 39.9%. 2 contractors won their first obligations in this market during the latest 12 months.
Are any large VA NAICS 561421 contracts ending soon?
10 of the largest awards in this market reach their current end date in the next 18 months. The first is 36C26124C0004 (Magellan Solutions USA Inc., $5.9M obligated), ending Mar 31, 2027. An end date is a research lead, not a confirmed recompete: options and extensions often move it.
Related markets
NAICS 561421 across all agencies
State Department · NAICS 561421
$125.2MDoD · NAICS 561421
$5.3MFigures are net obligations on prime contracts (award types A–D) from USAspending.gov, grouped by funding agency and the NAICS code on each award. Net obligations include deobligations and corrections, so they can differ from positive-obligation totals. See methodology.
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